Shipping policy

**Casa Posta Shipping Policies:**

Our products are made to order. Fulfillment takes between 3 and 5 business days.

**Delivery Times:** Delivery times may vary depending on the courier service, although we will strive to meet them. In the event of delays caused by the courier, this will not result in the cancellation of the order or entitle the customer to any compensation. All our products ship via Ground services.

**Product Availability:** Our commitment to sell and dispatch the merchandise is subject to the availability of the advertised product. If the product is not available, the order and the contract between the parties will be null and void, and the amounts paid by the customer will be refunded. No compensation will be granted for contract breach, consequential damages, or loss of profits.

**Shipping Option:** The customer may choose the shipping option, and the cost will depend on the company and the quality of service selected. The shipping cost will be billed directly by the service provider, and Casa Posta will not be responsible for this process. The most efficient and recognized transportation companies in the country have been selected.

We appreciate your understanding and cooperation. If you have any questions or need more information about our shipping policies, please feel free to contact our customer service team. We are here to assist you and ensure a satisfactory shopping experience at Casa Posta.

**Responsibility for Merchandise:** Casa Posta will be responsible for the merchandise until it has been delivered to the courier agency chosen by the customer. From that point on, the buyer assumes the risk and decides the cost of insurance. We are not responsible for delivery delays by the courier.

**Payment Verification:** No order will be shipped until payment has been confirmed.

**Delivery Days:** There will be no delivery service on Saturdays, Sundays, or holidays, and these will be counted as non-business days.

**Delivery Location:** The order will be delivered to the address designated by the customer at the time of purchase. Any subsequent modification of the delivery location will incur additional costs. If the customer enters the destination address incorrectly, Casa Posta is not responsible for incorrect delivery; therefore, no refund will be issued. However, if the customer wishes, they can cover the shipping cost again for a re-shipment of the package.

**Merchandise Verification:** The customer is responsible for verifying the content and condition of the merchandise at the time of delivery. By accepting the delivery and signing the copy of the courier company's guide, the customer acknowledges satisfaction with what has been received and waives any subsequent claims regarding the suitability and identity of the merchandise.

In case of errors in the received merchandise or visible damages, these circumstances must be noted on the courier's guide and reported to Casa Posta within 48 hours via a at hello@casaposta.com

Shipping costs are the responsibility of the buyer, except on orders about $50.