Refund policy

**Refund Policy**

At Casa Posta, we are committed to offering the highest quality products and providing an exceptional experience for our customers. We understand the importance of hygiene in ambient perfumes, which is why we have established a return policy that ensures your satisfaction and the integrity of our products.

**Casa Posta Return Policy:**

At Casa Posta, we do not accept returns or exchanges of ambient perfumes for hygiene reasons, unless the product arrives damaged to the customer. If the damage was caused by the shipping service, we will proceed with a replacement. We strive to be transparent and provide detailed descriptions of each fragrance so that you can make an informed decision before making your purchase.

**Returns Due to Failed Delivery Attempts or Incorrect Address:**

Returns or refunds will not be accepted if the package is returned to our warehouse due to failed delivery attempts by the shipping service or if an incorrect address is provided at the time of purchase. It is the customer's responsibility to ensure that the shipping information is accurate and to be available to receive the package during scheduled delivery attempts.

**Refund for Deliveries to Hard-to-Access Areas:**

Casa Posta is committed to providing exceptional service to all our customers. However, for orders placed in hard-to-access areas that require special delivery services, an additional fee may apply. This fee is necessary to cover the costs associated with deliveries to areas outside of our standard routes.

Please note that due to the nature of these hard-to-access areas, refunds for this additional fee will not be provided. By placing an order in a hard-to-access area, you agree in advance to this additional fee, thereby ensuring that your products are delivered in the best conditions and within the established timeframes.

**Warehouse Processing Delays:**

We understand that efficiency in order processing is crucial. However, due to potential logistical issues, there may occasionally be delays in our warehouse. We want to be transparent with you and highlight that, unfortunately, we cannot offer refunds due to delays in order processing. We appreciate your understanding and patience in these cases.

**Shipping Delays:**

In cases of delivery delays caused by the shipping service, we would like to emphasize that, while we work with reliable logistics partners, some issues may arise that are beyond our control. Therefore, we cannot offer refunds for delivery delays. We appreciate your understanding and support in these situations.

**Refund for Shipping Damage:**

If your product arrives damaged, we require explicit evidence, such as photos and videos of the package before opening it and of the product's condition at the time of receipt. This evidence must be sent to our customer service team via email at hello@casaposta.com within 48 hours of receiving the order. After verifying the evidence and approving the replacement process, we will proceed to resend the product so you can enjoy it.

**Contact:**

If you have any questions or concerns, please do not hesitate to contact us at hello@casaposta.com. We are here to provide you with the best possible service and to ensure that your experience with Casa Posta is unmatched.

Thank you for choosing Casa Posta.